Neutrality in Croatian Police Attitudes and Behavior ‒ Is it Affected by Police Officers’ Satisfaction with Internal Police Communication?

This quantitative study examines how internal police communication affects neutrality, controlling for socio-demographic variables, using a convenience sample of 1,190 Croatian police officers. The questionnaire measured satisfaction with eight communication dimensions and police neutrality in two dimensions. Hierarchical regression analysis showed that satisfaction with horizontal communication and communication media quality predicts attitudes towards neutrality, while satisfaction with horizontal communication and corporate information are statistically significant predictors of neutral behavior. Socio-demographic variables are weak predictors. The study highlights the importance of improving internal communication to enhance police neutrality, though a limitation is the use of a universal instrument, suggesting future research should develop more tailored tools.