Empowering Government Efficiency Through Civic Intelligence: Merging Artificial Intelligence and Blockchain for Smart Citizen Proposals

Civic intelligence (CI) represents the collective capacity of communities to address challenges, yet its integration with smart city infrastructure remains limited. This study bridges CI theory with technical implementation through a novel framework combining blockchain and AI technologies. Our approach maps core CI components (knowledge capital, system capital, and relational capital) to specific technical solutions: a civic engagement index for measuring participation quality, a tokenization framework for incentivizing meaningful engagement, and a governance optimization function for resource allocation. Using mixed-methods research, we developed and validated the conceptual CI governance (CIG) framework, which satisfies CI principles through smart contracts and AI-assisted interfaces. The empirical evaluation demonstrates both social and technical improvements: 40% increased civic participation rates, 85% governance efficiency maintenance, and significant gains in engagement quality metrics (knowledge sharing +32%, collective decision making +28%). While technical implementation shows promise, success requires the careful integration of social dynamics, digital literacy initiatives, and regulatory compliance. This research contributes to smart city development by providing a theoretically grounded, feasible framework that introduces the fusion of blockchain and AI technologies to enhance civic participation while preserving governance effectiveness.