Witnessing memories that are being destroyed: Challenges and staff support in psychosocial support services after the 2023 Kahramanmaraş earthquakes

Abstract Disasters have a profound impact on people’s lives and require effective psychosocial support (PSS) services to mitigate the negative effects and accelerate recovery. The Kahramanmaraş earthquakes in Türkiye in 2023 posed major challenges for psychosocial support professionals (PSSPs). This study examines the role, challenges, and needs of PSSPs after these earthquakes and aims to find solutions to improve service delivery and professional well-being. We analysed the data thematically by conducting in-depth interviews with thirty PSSPs from nine institutions in the most affected provinces. The results show that PSSPs faced numerous challenges, including emotional distress, inadequate self-care, difficult working conditions, and lack of coordination. High expectations and experiences of traumatic events led to burnout and secondary traumatic stress. Despite various coping strategies, their effectiveness was impaired by the continuous deployment and inadequate conditions. Coordination issues led to inefficiencies, duplication of work, and feelings of professional inadequacy. The study emphasizes the need for improved coordination, structured support, and better working conditions for PSSPs. Institutional support, including supervision and self-care initiatives, is crucial to increase the effectiveness and well-being of these professionals. Targeted interventions and best practices for interprofessional collaboration can significantly improve the delivery of PSS services in disaster contexts.