Evaluation of the quality of safe dental services based on the perception of patients with the IPA approach: a powerful diagnostic tool for managers
To improve the quality of safe services, dental clinic managers need to pay attention to the three dimensions of "tangibility", "assurance" and "empathy" and plan and make decisions about the two dimensions of "reliability" and "responsiveness".
Authors
- Javad Moghadasi
- Leila Keikavoosi-Arani (ORCID: https://orcid.org/0000-0002-6581-2769)
Institutions
- Islamic Azad University, Science and Research Branch (IR)
- Jahrom University of Medical Sciences (IR)
- Alborz University of Medical Sciences (IR)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2024-12-24
- DOI
- https://doi.org/10.1186/s12913-024-11955-4
- Citations
- 2
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 1.70
Funders
- Alborz University of Medical Sciences