The impact of counterproductive work behavior on organizational citizenship behavior: the moderating role of moral identity and organizational justice

This study examines the relationship between counterproductive work behavior (CWB) and organizational citizenship behavior (OCB), as well as the role of guilt (G), emotional exhaustion (EE), organizational justice (OJ), and moral identity (MI). This study used a quantitative method. Using a questionnaire to survey employees working at state-owned enterprises in Ho Chi Minh City, we collected 379 valid responses and verified the model using Smart PLS. Results showed that CWB, G, and EE had direct effects on OCB in different ways. Regarding indirect effects, since CWB positively affects EE, EE plays a mediating role in the relationship between CWB and OCB. Furthermore, the results of the data analysis showed that OJ only moderated the relationship between CWB and EE. Finally, MI had different moderating effects on the relationships between G and OCB and EE and OCB. Since CWB does not benefit organizations or employees, organizations need to pay attention to CWB in the workplace and identify the causes that promote these behaviors to find appropriate solutions.