Utilizing Artificial Intelligence in Writing Feedback: Benefits and Challenges for First-Year Students at Hanoi University of Industry

This paper analyses the application of AI technology to the process of delivering writing feedback to first-year students of Hanoi University of Industry (HaUI). AI brings an effective solution to improve writing skills since one wants to receive individual and effective instruction. In this article, the authors discuss how there are opportunities for the use of AI to improve feedback quality, time, and flexibility in line with the various AI tools and platforms that cater to young writers. It also explores the implications and difficulty of incorporating AI-driven feedback systems for the classroom, like having issues with technology use and the roles and participation of teachers. This research uses qualitative data collection techniques, interviewing 10 teachers and focusing group discussions with 50 students majoring in business. Drawing on the analytical framework outlined above, this article examines the possible benefits and limitations of AI written feedback applicable to HaUI and offers directions for teachers and administrators in comparable contexts who want to utilize AI technology for writing feedback to support learners.