Opportunities and challenges of AI chatbots for digital youth information, advice, and counselling services in Europe

New technologies such as artificial intelligence (AI), applications and platforms are becoming more common in youth services and non-formal education, with chatbots being key examples. However, many chatbots often fail to take into account the profiles, requirements and rights of young users leading to potential risks such as biases, polarization, and low data protection standards. In carrying out this research, a literature review was done to determine the history of youth services in Europe and the prevalence of chatbots. A series of interviews with representatives of organizations that either represented young people or provided youth services at the European level were held to share their experiences and describe the key features needed for a correct use of chatbots on youth services. This study highlights the practical possibilities and limitations of AI chatbots, and the need to codesign AI tools with youth organizations and young people in order to minimize threats and maximize the effectiveness of digital youth information, advice, and counselling services in Europe. Received: 30 May 2024 Accepted: 22 October 2024