Moderation Organization Commitment to The Influence of Servant Leadership on Organizational Citizen Behavior of Hotel Employees in Kuta

Organizational citizenship behavior is the positive behavior of people in an organization, expressed as a willingness to work more than their obligations, consciously and voluntarily. Successful organizations need employees who will perform tasks outside of the workday and are willing to perform tasks not listed in their job description, ultimately improving their performance within the company. This study aims to analyze the moderation of organization commitment on the influence of Servant leadership on the organizational citizen behavior of employees of the Bandha Hotel in Kuta. The subject of this study is an employee of the Bandha Hotel in Kuta. Descriptive measurement and analysis were carried out to obtain an image or portrait of the respondent. The results of the descriptive measurement are then used as a basis for conducting statistical analysis. Data was collected through a questionnaire instrument (Likert scale) that was tested for validity and reliability. Meanwhile, using the incidental sampling technique, the sample was determined to be as many as 75 people. Furthermore, the collected data was analyzed using the sem-pls analysis technique. Servant leadership has a negative and insignificant effect on the organization, citizen behavior, and employee behavior of the Bandha Hotel. Organizational Commitment has a negative and negligible impact on the organizational citizen behavior of the bandha hotel employees. Servant leadership has a positive and significant effect on the organizational citizen behavior of the Bandha Hotel employees. Organizational Commitment can moderate the influence of Servant leadership on the organizational citizen behavior of the Bandha Hotel employees.