Advancing Efficiency, Transparency, and Accuracy of Digital Quality Assurance Systems in Higher Education

The digitization of quality assurance systems in higher education is a critical innovation that enhances efficiency, transparency, and accuracy in ensuring educational quality. This study investigates the implementation and impact of a digitized quality assurance system at the Professional Education and Certification Institute (LPSP) of the State University of Surabaya. The research utilizes a mixed-method approach, combining surveys, semi-structured interviews, document analysis, and observations to gather comprehensive data from 120 respondents, including leaders, staff, faculty, students, and university administrators. Findings reveal that digitization significantly improved efficiency by streamlining workflows and reducing task completion times by up to 70%. The accuracy of data handling increased, with a 30% reduction in errors, while the transparency of processes was enhanced through real-time analytics and shared access to quality assurance metrics. Despite these advancements, challenges such as initial user adaptation, infrastructure limitations, and data privacy concerns were identified. Additionally, some faculty members expressed concerns about reduced personalization in decision-making due to increased reliance on automation. This study highlights the transformative potential of digital quality assurance systems in addressing inefficiencies and enhancing accountability in higher education. Recommendations for improvement include enhanced training programs, infrastructure upgrades, and the development of mobile-friendly interfaces to increase accessibility. The findings contribute to the growing body of knowledge on digital transformation in education and provide actionable insights for institutions seeking to implement similar systems. By balancing automation with human oversight, higher education institutions can ensure sustainable improvements in quality assurance processes.