TECHNOLOGY FOR IMPLEMENTING THE LEAN SIX SIGMA QUALITY MANAGEMENT MODEL IN HIGHER EDUCATION INSTITUTIONS. PART 1: IDENTIFICATION AND MEASUREMENT OF THE EDUCATIONAL PROCESS CRITICAL TO QUALITY CHARACTERISTICS

The relevance of the Lean Six Sigma (LSS) quality management methodology implementation in the Ukrainian higher education institutions (HEIs) to improve the efficiency of educational and scientific business processes in accordance with the recommendations of the international standards is substantiated. The aim of the article is analyzing the features of the technology for implementing the LSS methodology in HEIs in order to improve educational and scientific business processes and the applied application of LSS technology in the Ukrainian educational environment. The practical significance of the article lies in improving the quality of the educational process in HEIs through the use of the continuous improvement cycle DMAIC and LSS tools in order to increase the efficiency of the implementation of the key process "Development of educational and methodological support (EMS) for the educational process".