Tactics and Tools for Conflict Management in Educational Adolescent and Adult Groups

<p>The article is devoted to the description of behavior tactics, communication tools and role of teachers who teach in groups of teenagers and adults, which, according to the authors, allow them to manage emerging conflicts in study groups and successfully resolve them, creating conditions for effective learning. The causes of conflict situations in study groups are described and the need for the teacher to switch the focus of attention and efforts from the educational task to resolving the conflict situation in case of its occurrence is substantiated. Four basic rules and tactics of teachers’ behavior are proposed to reduce the risk of conflicts in study groups and when they arise, four groups of communicative skills are described — contact management, active listening, constructive feedback, verbal techniques to reduce emotional stress, the possession of which allows the teacher to successfully manage the behavior of group members in a conflict situation. It also substantiates the need for the teacher to maintain the role of a manager both during the period of educational activity and in resolving conflict situations in the group.</p>