Records Management Services (RMS) Practices of Selected SME's In Pasig City: An Enterprise Reference Guide

This study explores and investigates the Records Management Service (RMS) practices of small and medium-sized enterprises (SMEs) in Pasig City, Philippines. With a flourishing business landscape with over 18,000 registered SMEs, the effective management of records is critical to ensuring compliance, efficiency, and sustainability. The main objective is to develop an enterprise reference guide to enhance Records Management among SMEs, ultimately promoting operational efficiency, compliance with regulatory requirements, and achieving profitable business ventures. The research employs qualitative methodologies, primarily semi-structured interviews, to scrutinize various aspects of records handling, including risk management practices, safety, and security measures, document retention strategies, compliance with regulatory requirements, cost efficiency, and the challenges SMEs face. The findings delineate significant themes such as SMEs implementing diverse risk assessment techniques to identify vulnerabilities, enforcing safety protocols to protect sensitive information, managing document retention timelines effectively, and striving to fulfill compliance requirements. By demonstrating the critical role of well-structured RMS in business operations, this research addresses the prevalent inadequacies in record-keeping among SMEs. It highlights the potential for strategic growth and improved efficiency in the business sector. The study concludes that a tailored reference guide can assist SMEs in establishing relevant records management systems, facilitating better resource utilization and operational sustainability.