The Transformative Potential of Artificial Intelligence for Public Sector Reform

Abstract This article examines the experience with and potential application of artificial intelligence (AI) within the Canadian public service. Assessed are the ways in which AI is being applied to internal administration and operations, the bilingual requirements of Canada's federal government, public service delivery, policy analysis and advising, application adjudication, and monitoring and regulatory compliance. The response to date from the federal government on how to guide the use of AI in the public service is assessed, and options and prospects for the future are offered in conclusion.