A Study on Students’ Satisfaction toward MOOCs Concerning Management Education

This study involves understanding students’ satisfaction towards Massive Open Online Courses (MOOCs) provided by various private platforms like Coursera and Udemy. The students are taken from management backgrounds. This study aims to understand the gaps in service design and delivery. This study found that using a proper grading system in proctor mode improves satisfaction. Apart from that, just completion of MOOC does not guarantee the improvement in the technical competency of the student and strict course completion does not lead to timely course completion. The researcher also studied the other factors that affect satisfaction levels like timely student-instructor interaction, the cost-effectiveness of the course, occupation-oriented course content, concise and just-in-time learning, prompt availability of technical support and concluded that all of these factors could be combined into one single factor likely to be called as Service quality. The data was analyzed using correlation, regression chi-square, and exploratory factor analysis.