Exploring the Impact of Technostress on Millennial Work-Life Balance in Digital Work: The Mediating Role of Work Well-Being

Technostress is the latest challenge for companies with the massive use of technology in their work. This research aims to determine the influence of technostress and family-friendly policies on work-life balance with the mediating role of work well-being. This study employed the explanatory type of research methodology. Primary data was collected from 244 career couple of millennial employees in manufacturing companies in Indonesia. Smart PLS software was used to perform partial least squares structural equation modeling. The study's findings suggest that work well-being has a significant effect in mediating the relationship between technostress and family-friendly policies on work-life balance. This study presents new findings that are considered relevant to the condition of the Indonesian workforce, which is dominated by the millennial generation. This research is particularly urgent due to the significant increase in the use of technology accelerated by the COVID-19 pandemic. Millennials, who use technology extensively, are particularly vulnerable to higher levels of IT stress compared to other generations. The increasing reliance on digital technologies exacerbates technostress, highlighting the need for more research to understand and mitigate its impact. Companies need to address technostress to improve mental health, job satisfaction, and overall well-being and can implement a sustainable digitalization strategy that prioritizes employee health and work-life balance.