Emotional Competence of Healthcare Workers and Its Impact on   Patient Loyalty in Vietnamese Hospitals

Emotional competence is essential for improving patient loyalty in healthcare settings. Training programs targeting EC, especially in public hospitals, could enhance patient satisfaction and long-term loyalty.

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Publication Details

Journal
Health psychology research
Published
2024-12-20
DOI
https://doi.org/10.52965/001c.127128
Citations
2
Primary Topic
Customer Service Quality and Loyalty
Type
article
Field-Weighted Citation Impact
1.35
Controls
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article

Emotional Competence of Healthcare Workers and Its Impact on   Patient Loyalty in Vietnamese Hospitals

Nam Tuan Ly, N. Pi, Phi Duong Nguyễn, Phuoc Thien et al.
2 citations
Health psychology research
Customer Service Quality and Loyalty
1.35
article

Emotional Competence of Healthcare Workers and Its Impact on   Patient Loyalty in Vietnamese Hospitals

Nam Tuan Ly, N. Pi, Phi Duong Nguyễn, Phuoc Thien, T.D. Luu
article en
2 citations

Abstract

Emotional competence is essential for improving patient loyalty in healthcare settings. Training programs targeting EC, especially in public hospitals, could enhance patient satisfaction and long-term loyalty.

Health psychology researchVol. 12(1)
City Children's Hospital No. 22 (RU)
Decent work and economic growth
Openalex Percentile: Top 14%
Customer Service Quality and Loyalty
1.35
DOIOpen Access PDFOpenAlex
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