TECHNOLOGY FOR IMPLEMENTING THE LEAN SIX SIGMA QUALITY MANAGEMENT MODEL IN HIGHER EDUCATION INSTITUTIONS. PART 2: INCONSISTENCIES ANALYSIS, EDUCATIONAL PROCESS IMPROVEMENT AND CONTROL OF IMPROVEMENTS SUSTAINABILITY

The relevance of the application of the newest quality management technologies, namely the Lean Six Sigma (LSS) methodology in ensuring the educational process quality in higher education institutions (HEIs) in accordance with the guidelines of the international standards is substantiated. The current state of development the problem of the production-oriented quality management model LSS adaptation to the conditions of HEIs functioning is analyzed in the works of foreign and Ukrainian scientists. The purpose of the article is to analyze the conditions for the LSS model implementation in HEIs in order to increase the efficiency of educational and scientific business processes and the applied implementation of LSS technologies taking into account the peculiarities of the Ukrainian educational environment. The practical significance of the article is to improve the quality of educational services delivery in HEIs using the continuous improvement cycle DMAIC and LSS tools on the example of increasing the effectiveness of the key process "Development EMS for the educational process". Critical to quality characteristics (CTQC) of the educational product "Complex of Educational and Methodological Support (CEMS)" have been established. Current and target CTQC values ​​are defined. A critical analysis of the CTQC non-compliance causes with the target value was carried out using FMEA analysis and Value Stream Mapping (VSM). Practical measures to improve the process quality are proposed. Process quality indicators were calculated after the implementation of corrective measures in the educational process.