Users’ Perspectives of Direct-to-Consumer Telemedicine Services: Survey Study
We report that most users perceive DTC telemedicine services as offering ease of access and convenience, and that their use contributes to a greater sense of empowerment over their health. Concerns were related to data privacy and the costs of utilizing the services. Responses suggest that DTC telemedicine may be tapping into a previously unmet need, rather than complementing traditional health care provided by a GP.
Authors
- Matthew Vickers
- Andrew Turner (ORCID: https://orcid.org/0000-0003-3821-7400)
- Maree Saba (ORCID: https://orcid.org/0000-0002-1698-9891)
- Darran Foo (ORCID: https://orcid.org/0000-0002-7778-9420)
- Louise A. Ellis (ORCID: https://orcid.org/0000-0001-6902-4578)
- Kate Churruca (ORCID: https://orcid.org/0000-0002-9923-3116)
- Samantha Spanos (ORCID: https://orcid.org/0000-0003-3734-3907)
- Jeffrey Braithwaite (ORCID: https://orcid.org/0000-0003-0296-4957)
- Emily Crameri
Institutions
- New South Wales Department of Health (AU)
- Eucalyptus Research Center (CN)
- Macquarie University (AU)
Publication Details
- Journal
- JMIR Formative Research
- Published
- 2024-12-19
- DOI
- https://doi.org/10.2196/68619
- Citations
- 5
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 2.71