A Study on Ways to Improve Technical Services of Classification Societies in the Shipbuilding Industry Using IPA

This study evaluates the services of classification societies from the perspective of shipbuilders by applying Importance Performance Analysis (IPA) to the Korea Shipbuilding and Offshore Plant Association's (KOSHIPA) evaluation model and results from 2021 to 2023. The analysis reveals that the general section holds the highest importance but the lowest satisfaction, indicating a pressing need for improvement in this area. On the other hand, the inspection section, while deemed less important, shows the highest satisfaction levels. Key areas for improvement of classification societies’ technical service indicate problem-solving capabilities, appropriate application of regulations, and support for technical information. The findings suggest the need for classification societies to prioritize enhancements in the general section to better align with shipbuilders' expectations, thereby promoting sustainable shipbuilding industry growth. Future research should focus on identifying and addressing perception gaps between shipbuilders and classification societies to further optimize service strategies.