Identifying Use Cases for Large Language Models in the Business Process Management Lifecycle

Large Language Models are on the rise! Many of the Big Players in Artificial Intelligence, like Google, Facebook or Microsoft, are continuously promoting and accelerating the development of Large Language Models, and expectations steadily rise. When looking at Business Process Management, it seems promising to investigate which tasks of this classically circular process might be suitable for the use of Large Language Models. Usually, many of these tasks are performed or monitored by Process Managers or Process Consultants. This work aims to identify and assess possible use cases for Large Language Models to support these user groups by investigating the strengths of today’s Models. Therefore, we take a look at current publications on this topic to identify current trends and ideas to finally provide an enhanced Business Process Management lifecycle model giving an overview of potential use cases.