A Comparative Study on Mapping Alumni Satisfaction Levels Regarding Doctoral Program Management in Indonesia and Malaysia

This study examines alumni satisfaction levels with the Doctoral Program in Educational Management at UIN Sumatera Utara and the Doctor of Philosophy in Management and Administration in Education at Universiti Teknologi Malaysia (UTM). Alumni satisfaction serves as a crucial indicator of program quality, influencing areas such as curriculum, teaching quality, research facilities, and administrative services. The research reveals that, while both programs achieve overall satisfaction, UTM's program scores higher in alumni satisfaction compared to UIN Sumatera Utara, particularly in curriculum and research facilities. The study highlights the importance of continually improving these doctoral programs by maintaining up-to-date curricula, enhancing teaching quality, and improving facilities and services. Recommendations from alumni also contribute to program development, including feedback on teaching methods, administrative improvements, and opportunities for alumni engagement in program growth. These findings suggest that addressing alumni feedback can lead to improved program quality, student experience, and institutional reputation.