Barriers Faced by Healthcare Service Users Based on Disability Levels: A Comparison between a Private Hospital and a Public Hospital

Objective: The study aims to classify healthcare users by disability level and identify service-related issues while also comparing private and public hospitals. Materials and Methods: The scope of this descriptive, cross-sectional study includes patients visiting the outpatient services of one private and one public hospital. A face-to-face questionnaire was conducted with 181 outpatients from private hospitals and 180 from public hospitals. Data meeting normality were analyzed using descriptive statistics, factor analysis, correlation, and variance analysis. Results: 51.2% of healthcare service users reported experiencing at least minor difficulties in one or more areas of disability. Among the scale factors according to institution type, there is a significant difference only in the social security dimension (t=9.20, p