Analysis of critical success factors of Quality 4.0 implementation in manufacturing SMEs using best–worst method

Purpose To attain a competitive edge, it is essential to realize the significant critical success factors (CSFs) that contribute to the adoption of Quality 4.0 (Q4.0) in manufacturing organizations. Therefore, the study aimed to analyze CSFs for Q4.0 implementation in manufacturing small and medium-sized enterprises (SMEs) using multi-criteria decision-making (MCDM) tool. Design/methodology/approach The present study begins with a systematic literature review of past studies about Q4.0 implementation in manufacturing, followed by the identification of CSFs. Further, a case study was conducted wherein 42 CSFs identified were grouped into five dimensions. Best–worst method is a MCDM tool applied as a solution methodology for the analysis of CSFs based on expert opinion and priority order of CSFs attained. Findings The priority order of CSFs is obtained. Based on the findings, significant CSFs are “Data prediction and Analytics,” “Organizational culture towards Quality 4.0” and “Machine to Machine communication.” Practical implications The shifting market dynamics incorporate Q4.0 inclusion for realizing zero defects and high traceability in automotive SMEs. The present study offers implications for industry managers and practitioners by delivering insights on how Q4.0 could be serving automotive systems and CSFs that industry authorities need to pay attention to effectively adopt Q4.0 in the current quality systems. The study will facilitate industry practitioners to meticulously examine CSFs for Q4.0 toward the improvement of SME performance. Originality/value The identification of CSFs for Q4.0 adoption in manufacturing SMEs, along with the prioritization of CFSs using the MCDM tool, is the original contribution by the authors.