Updating Information Support for Business Processes in Maritime Agency and Chartering

Improving information support and introducing digital analytical tools is one of the ways to improve the efficiency of cargo transportation management. The aim of this study was to analyze maritime cargo transportation, identify reserves for improving the information support of business processes in the agency and chartering of vessels. For this purpose, general scientific approaches and research methods were employed, including trend analysis of data, visualization tools from the World Bank, and modeling of business processes. The research yielded several key findings: an upward trend in the dynamics of container maritime transportation in the Russian Federation was identified over the first two decades of the 21st century; deficiencies in the information support of transport processes were uncovered; models of business processes for agency and chartering of maritime vessels were constructed; and the necessity for improvement and directions for modernization of existing vessel and cargo chartering information systems under modern conditions were substantiated. These findings indicate potential practical applications in the operations of transport and logistics companies.