Enhancing Wellbeing in Emergency Department Allied Health Care Coordinators: A Multifaceted Intervention Approach

This practice note outlines a structured, team-based intervention to address clinician burnout within a metropolitan Care Coordination team within one health organisation. This twelve-month project (April 2023–2024) was implemented in collaboration with Safer Care Victoria (SCV), utilising the Institute of Healthcare Improvement’s (IHI) Joy in Work (JIW) framework aiming to improve clinician wellbeing and burnout. Strategies included a wellbeing survey adapted from the Mini Z survey, What Matters to You (WMTY) clinician interviews, and the impact-effort matrix prioritisation tool. This approach targeted burnout drivers and establish a sustainable framework for employee support by emphasising feedback, high-impact interventions, and resilience through collaboration. Targeted interventions like reviewing orientation documents, team learning sessions, and updating clinical resources led to a decrease in the team’s mean Mini Z, scores of perceived burnout. Challenges during implementation highlighted the need for a toolkit to support this project in other settings where knowledge of quality improvement methodology may be limited. The initiative established a potential replicable model for addressing burnout, though its broader effectiveness remains under evaluation.