Technostress and conflict: a systematic literature review

The purpose of this literature review is to highlight the relationship between technostress and conflict, which is having great resonance in various fields, including economics, sociology and psychology. The theme has different declinations, becoming a polysemic concept and applicable, in a broad sense, in any sphere of our lives. We need only think of the extent to which technology pervades our lives, for example wearable devices for health monitoring, work that is carried out entirely through technological devices, leisure time that is increasingly devoted to online activities, the opening up of the metaverse and artificial intelligence in the world of work. By using knowledge graphs and bibliometrics, the aim of the paper was to systematically analyse (qualitatively and quantitatively) and synthesise literature that addresses the relationship between conflict and technostress. We discuss the main research topics, current challenges and the status of studies on the topic, in order to provide a reference for researchers conducting related studies, laying the foundation for possible areas of future development and empirical analyses.