Code Generation Templates for Accelerating Chatbot Development in Smart Tourism

The rapid advancement of Artificial Intelligence (AI) and Natural Language Processing (NLP) has positioned chatbots as essential tools across various industries, particularly in the tourism sector. These agents are computer programs designed to interact with users naturally. They can access services at any time, such as booking hotels, getting information about local attractions, or managing their travel itineraries. These chatbots enhance the customer experience by providing quick responses 24/7. However, developing chatbots tailored to specific tourism needs can be a time-consuming and complex process due to the use of a wide range of platforms like Dialogflow and Wit.ai providing NLP services, which can often be locked and require high costs for access. This paper proposes a solution using code generation templates and domain-specific language (DSL) that accelerates the development of chatbots in smart tourism. With this approach, both developers and non-technical users can easily create chatbots, significantly reducing the need for manual coding efforts.