Introducing co-creation into transformational Government

The diffusion of digital technologies redefines the structure and processes of public organizations, continuously enhancing the ways and opportunities of communication with the citizens. Accordingly, co-creation, fuelled by digitally enhanced communication, can facilitate the exchange and integration of resources, steering the digital transformation process to increased public value outcomes. This increased relevance of co-creation in digital transformation prompts for a comprehensive, contextually rich framework of practical and theoretical significance. To address this gap, we select two frameworks from the digital transformation and the co-creation domains based on their common reference in communication. By aligning the communication concepts of the two selected frameworks we link the co-creation into the digital transformation context, thus making the digital transformation framework more complete. This research contributes to the digital transformation field by providing a roadmap which shows how the transformation framework can be enriched with co-creation via communication. We highlight the implications of this research and suggest empirical testing of the aligned framework to assert its applicability in different public organizational contexts.