Enhancing access to specialist appointments in tertiary healthcare in Shanghai, China: a structured reservation pathway using digital health technologies
The PRP programme demonstrates the potential of digital innovation in enhancing the hierarchical medical system. The study's findings also underscore the value of the PRP programme in healthcare systems for optimising resource allocation, particularly for ageing populations. The programme's design and implementation offer a scalable model for other healthcare institutions seeking to enhance their appointment systems and specialist engagement through digital innovation.
Authors
- Wei Shao (ORCID: https://orcid.org/0000-0001-8620-8408)
- Enhong Dong (ORCID: https://orcid.org/0000-0002-7754-5143)
- Yiling Fan (ORCID: https://orcid.org/0000-0003-1606-5071)
- Binyuan Zhang (ORCID: https://orcid.org/0009-0002-8876-5886)
- Tao Zheng (ORCID: https://orcid.org/0000-0001-6817-0899)
- Li Li (ORCID: https://orcid.org/0000-0001-9655-876X)
- Minjie Chen (ORCID: https://orcid.org/0000-0002-8270-5762)
- Xiang Zhao (ORCID: https://orcid.org/0000-0002-2835-9782)
- Xiaojing Zhao (ORCID: https://orcid.org/0000-0003-1419-7249)
Institutions
- Shanghai Jiao Tong University (CN)
- Renji Hospital (CN)
- Shanghai Hospital Development Center (CN)
- Shanghai University of Medicine and Health Sciences (CN)
Publication Details
- Journal
- BMJ Open
- Published
- 2024-12-01
- DOI
- https://doi.org/10.1136/bmjopen-2024-085431
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Shanghai University of Medicine and Health Sciences
- Renji Hospital
- National Social Science Fund of China