Ethics Management for Effective Public Service Institutions in Tanzania: The Case of Kinondoni Municipal Council

The main objective of this study was to examine ethics management in public service Institutions in Tanzania. Specifically, this paper examined the extent in which public servants comply on Code of Ethics and Conduct for Public Service. This paper was guided by specific objectives such as i. to examine the mechanisms put forward to ensure public servants’ compliance on code of ethics, also ii.to explore the factors which hinder ethical practices in public services. Additionally, this study examined the measures to be taken to increase ethical practices in public service. The research methodology adopted were both qualitative and quantitative research methods and sampling techniques such as random sampling and purposive sampling were used in selecting different categories of respondents from their respective departments from Kinondoni Municipality. The target population was Kinondoni Municipal Staff and the citizens who are receiving services from Kinondoni Municipality. The sample size was composed of 80 respondents selected using random and purposive sampling techniques. The methods of data collection were interviews and documentary review which were used in collecting both primary and secondary data to complement the gaps left by primary sources. Thus, data analysis was done through thematic data analysis and descriptive statistics were used to establish frequencies and percentages. The major findings revealed that low incentives, conflict of interest and mal-administration contributed to unethical practices in Kinondoni Municipal Council. The mechanisms established by the government were not effective in promoting compliance on ethical codes of conduct which in long run caused a poor services delivery particularly health services, judicial services, education services.