Top Leaders’ Productivity by Profile in Hospitality Industry: Descriptive Analysis

The number of foreign and domestic tourists coming to Jakarta continues to increase, but the 4-star hotels in Jakarta have not optimally absorbed it. This study aims to identify the productivity of general managers working in 4-star hotels in Jakarta. The research design is quantitative descriptive. The sample is a saturated sample, which includes 62 general managers of 4-star hotels in Jakarta. Data were collected by distributing questionnaires, and then the collected data were analysed using frequency tests, crosstabs, and mean tests. The study results found that general managers by gender, age, experience, and education have the highest productivity in motivating employees to achieve the target occupancy rate but still need to increase productivity to implement employee welfare. Differences in self-assessment of general manager productivity based on gender, age, experience, and education are also discussed in this article. Further research is recommended to analyse the factors that influence the productivity of general managers in 4-star hotels in Jakarta.