Work-life balance in the service sector: predicting organisational citizenship behaviour

This study empirically investigates the effect of work-life balance on Organisational Citizenship Behaviour (OCB) in Nigerian service organisations, using border theory and social exchange theory, as theoretical framework. The population for the study comprises ten selected four star hotels that are registered with Ebonyi State Ministry of Commerce and Tourism. Simple random sampling was employed to selected ten registered hotels from Ebonyi State Ministry of Commerce and Tourism. Questionnaire was used to collect data from the respondents while linear regression was used to analyse the hypotheses with IBM SPSS Statistics (20.0). Our results indicate that work-life balance is significant and positively affects OCB. The study concludes that work-life balance measured in terms of supervisor support, co-worker support and flexible working period are important variables in predicting OCB in four star hotels in Nigeria. Even though this study used Nigeria data, countries with similar attributes can benefit immensely from the study. This paper is expected to contribute to organisational behaviour literature and provide additional evidence on how work-life balance affects organisational citizenship behaviour in Nigeria.