The Influence of Users' Information Needs Regarding Diabetes on Their Intention to Use Health Platforms

In Indonesia, diabetes mellitus ranks as the third most common cause of death in 2019, has seen a rapid increase in cases over the years. With technological advancements, people now have easier access to various health services through the internet. Given the increasing trend of diabetes-related online searches, such as ‘diabetes’ and ‘sugar disease’, this research investigated the factors driving the intention to use digital health platforms among people in Greater Jakarta. To test the measurement model and the hypothesis model, a two-stage structural equation modeling method was used. The data collected were respondents who used the health application and data of 302 respondents through questionnaires (April-May 2024) distributed who live in Jakarta and surrounding areas in Indonesia were collected through purposive sampling and processed with SMARTPLS 4. Key findings indicate that health information seeking intention, social influence, and performance expectancy significantly influence intention to use digital health platforms. Perceived ease of use has a significant impact on perceived usefulness, while perceived trust is critical to health information seeking behavior. However, perceived usefulness and effort expectancy are insignificant in influencing intention to use these platforms.