From Automation to Innovation: Harnessing The Synergy of Generative AI and Retrieval-Augmented Generation For Citizen-centric Governance

Presented study explores the transformative potential of Generative Artificial Intelligence (AI) and RetrievalAugmented Generation (RAG) in India’s e-governance ecosystem. Employing a multi-faceted analytical approach, the research uncovers insights into AI’s growth dynamics, perceptions, and impact on service delivery and citizen engagement. The findings emphasize the need for robust security measures, ethical guidelines, and context-specific deployment strategies. By presenting a framework for sustainable AI-driven knowledge management practices, the study offers actionable recommendations to policymakers and practitioners, fostering public trust and paving the way for an efficient, citizen-centric governance model in India. This innovative research contributes significantly to the growing body of knowledge on AI-driven governance, positioning India at the forefront of this transformative journey.