Developing an Adaptive Requirement Elicitation Framework: A Study for State Enterprises of Thailand

In the evolving digital era, the challenges faced by requirements elicitation today differ significantly from those of the past. An updated framework is necessary to enhance efficiency and effectively respond to various contexts and emerging technologies. Also, in the context of State Enterprises of Thailand, software project delivery must comply with all the requirements statement in the terms of reference. Failure to interpret requirements will lead to project delays and financial damage on both the practitioner's and user's sides. This paper then presents a comprehensive adaptive requirement elicitation framework designed to address these changes and facilitate adaptability to different feedbacks. The research methodology collected data through content analysis from literature reviews, interviews, observation, and focus group discussions with Thai State Enterprises's practitioners. The synthesis of these findings shows that communication, culture, competency, stakeholders, and requirement elicitation techniques influence the elicitation activity; these are identified and subsequently incorporated into the knowledge-based component in the developed framework to serve an adaptive purpose. The discovery components of an adaptive requirement elicitation framework for State Enterprises of Thailand comprise (1) the knowledge-based, (2) the regulation acts involved in this context, (3) the requirements sources and the terms of reference, (4) the requirement elicitation activities, and (5) the artifacts.