The role of co-creation tools in the evaluation and redesign of healthcare services: focus on mystery patient methodology implementation in Italian oncology services
DATA AVAILABILITY STATEMENT : Because of the nature of this research, the data cannot be shared publicly and therefore supporting data are not available.
Authors
- Umberto Restelli (ORCID: https://orcid.org/0000-0001-6831-3044)
- Sofia Silvola (ORCID: https://orcid.org/0000-0002-9679-5164)
- Davide Croce (ORCID: https://orcid.org/0000-0002-9472-3431)
- Marco Danova
Institutions
- University of the Witwatersrand (ZA)
- University Carlo Cattaneo (IT)
- University of Pretoria (ZA)
Publication Details
- Journal
- International Journal of Healthcare Management
- Published
- 2024-12-13
- DOI
- https://doi.org/10.1080/20479700.2024.2440825
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00