The impacts of corporate social responsibility on internal organizational processes to create shared value

Corporate social responsibility (CSR) has been recognized as a determining factor in articulating business strategy in relation to a company’s social and ethical policies and their impact on organizational process performance and shared value. This study analyzes the relationship between corporate social responsibility and internal organizational processes (IOPs) to create value. According to the conceptual framework, a structural equation model was applied to the analysis of data from 152 large- and medium-sized enterprises in the Colombian competitive landscape. The findings indicate that CSR practices have a direct impact on IOPs, and that both have a positive and significant impact on generating shared value. Furthermore, by taking CSR actions, firms improve the creation of social and internal value, along with stakeholders’ adaptability in a competitive environment. This study is one of the earliest empirical studies to evaluate the impact of CSR on IOPs in Latin America within four industrial contexts; therefore, it contributes to the development of extant literature on management strategy and suggests managerial and social implications and future research territories.