WORKING REMOTELY, ON-SITE OR PERHAPS USING A HYBRID MODEL? THE ROLE OF SOCIAL SUPPORT IN JOB SATISFACTION MANAGEMENT

Objective: The objective of this study was to ascertain whether individuals employed under disparate work models exhibit disparate perceptions of social support and job satisfaction, and whether this support remains a significant determinant of emotional and cognitive job satisfaction. Methodology: A total of 117 individuals aged 20-54 participated in the study. Of these 42.7% were employed remotely , 32.5% were based at a fixed location, and 24.8% were employed under a hybrid model. . The respondents were required to complete the following survey tools, which have been validated using psychometric techniques: Job Affect Scale (JAS), Work Description Inventory (WDI) and Multidimensional Scale of Perceived Social Support (MSPSS). Results: The results demonstrated that individuals working in different work models exhibited varying levels of job satisfaction across multiple domains including overall job satisfaction , satisfaction with supervisors, work content and conditions, organisation and management, and development opportunities. However, they exhibited similar levels of positive and negative affect and social support. Interestingly, the strongest role of social support in job satisfaction management was observed among hybrid workers. Conclusions: In conclusion the results obtained provide a valuable contribution to the on-going discussion on functioning of different work models from the employee's perspective.