Patients Perception of the Quality of Nursing Care Received: Insights from Their Hospitalization Experience

Abstract: Background: Patients' perceptions of nursing care quality are crucial for evaluating healthcare services. Positive relationships with nursing staff and effective administration contribute to better perceptions. Understanding these insights can guide improvements in nursing practices and enhance overall patient satisfaction during hospitalization. Objective: To assess the patients views on the nursing services received. This includes understanding their needs, expectations, and satisfaction levels. Materials and Methods: A cross sectional study was conducted in 2023, among 129 patients selected by simple random technique, admitted in a tertiary care centre, Chennai. The data was collected using structured questionnaires with 23 items answered by the patients related to nursing care received during their hospitalization through self-reporting method. The collected data were analysed using descriptive and inferential statistics in SPSS 20. Results: The results showed highest patient satisfaction in nurses’ comfort provision (3.64 ± 0.60) and care coordination (3.63 ± 0.64). Prompt response and also scored post-discharge care (3.62). The lowest scores were for information on tests/procedures (3.47) and patient/family explanations (3.48). Overall, satisfaction averaged 3.53 ± 0.58, indicating positive perceptions of nursing care. Conclusion: Nursing leaders and health-care administrators need set standards and develop strategies for sustaining the quality care.