Blended Learning: Learners Acceptance and Satisfaction Towards the New Normal Education

The study investigated the satisfaction of students towards the blended learning modality. The study utilized data from a total of 500 students and 10 faculty randomly selected from the College of Management, which accounted for 50% of the entire student population. Students expressed their satisfaction with the school's online services, including academic (learning outcomes and delivery), academic support, and student services. They regarded these services as indicative of quality, assessed through a researchers’ made instrument constructed from existing literature. Learning outcomes, academic support, and student services provided online shows significant effect on student’s satisfaction. The students’ supports the premise that investing in ICT infrastructure and educational technology tools contributes to a successful delivery of blended learning. Moving forward, blended learning, if designed appropriately, has the potential to become a prominent method of education, rather than just a temporary solution during a crisis.