IMPROVING PERFORMANCE AND RESOURCE EFFICIENCY IN PUBLIC ADMINISTRATION THROUGH TRAINING DATA ANALYSIS: A LEARNING ANALYTICS APPROACH

Learning Analytics (LA) is a field that uses statistical analysis of educational data to improve learning processes' effectiveness, efficiency, and satisfaction. With the improvement of technologies and the increase in distance learning courses, Learning Analytics has grown considerably. This article discusses successful applications in public administration. It had to reorganize itself to continue serving its employees based on a financial need to reduce the number of licenses contracted for an e-learning platform for technological courses. Based on a statistical survey, various problems were identified, such as idleness, excessive workload, courses that needed to be more suited to the position of the job, and the distance between the manager and the needs. With the use of LA, it was possible to plan, distribute, and control the use of contracted rotating licenses more efficiently based on various actions that changed the culture, rules, and way of using them implemented in the company, resulting in more efficient use, improving all the indicators, even with the reduction in licenses.