Micro-credentials and soft skills in online education: the employers’ perspective

This paper explores the potential of online micro-credentials, a novel learning approach that awards credentials after short educational experiences, as a viable solution to bridging the soft skills gap in the workforce. Using a qualitative foresight research design, the study analyzes and synthesizes insights gathered from 85 in-depth interviews with key labor market stakeholders. The results emphasize how employers generally view online micro-credentials as a feasible and flexible way for professionals to engage in training, although employers underscore various challenges associated with online micro-credentials in soft skills that distance education must take into consideration. The article concludes with recommendations for strategic micro-credential course designs which should be developed with a practical orientation for real-world simulation and application using novel pedagogical approaches. Accordingly, micro-credentials tailored to soft skills development need to be designed and implemented in settings that closely resemble real-life scenarios.