Working with robots: Trends and future directions
Robots are taking on a prominent role in driving organizational evolution toward industrial revolutions. While research on the role of robots in human resource management (robot-HRM) is proliferating, the literature falls short in providing a state-of-the-art overview of the progress and ways forward for the field. Hence, this study aims to review and consolidate the extant literature on robot-HRM into a unified framework and provide pragmatic ways forward. To do so, this study conducts a framework-based systematic literature review by adopting the SPAR-4-SLR protocol to guide its assembling, arranging, and assessing of theories, contexts, characteristics, and methods (TCCM) of robot-HRM studies identified and retrieved from Scopus and Web of Science. In doing so, this study contributes a seminal overview of the research trends and ways forward for robot-HRM, as well as the implications for professionals to manage the embedding of robots and the interaction with employees in the workplace. • Clarifies robot-HRM's advancing role. • Consolidates key robot-HRM studies. • Reveals pathways for robot-HRM's future. • Guides HR on robotic integration.
Authors
- Xin‐Jean Lim (ORCID: https://orcid.org/0000-0002-6794-3607)
- Jun‐Hwa Cheah (ORCID: https://orcid.org/0000-0001-8440-9564)
- Weng Marc Lim (ORCID: https://orcid.org/0000-0001-7196-1923)
- Siqi Wang (ORCID: https://orcid.org/0000-0001-6237-0099)
Institutions
- Qingdao University (CN)
- University of East Anglia (GB)
- Universiti Putra Malaysia (MY)
- Sun Yat-sen University (CN)
- Sohar University (OM)
- Arizona State University (US)
- Swinburne University of Technology (AU)
- Sunway University (MY)
- Swinburne University of Technology Sarawak Campus (MY)
Publication Details
- Journal
- Technological Forecasting and Social Change
- Published
- 2024-12-11
- DOI
- https://doi.org/10.1016/j.techfore.2024.123648
- Citations
- 14
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 4.86