It is a matter of convenience: why welfare technologies have become domesticated in Swedish eldercare

This paper contributes to a deeper understanding of the domestication of welfare technology in eldercare. Our study found that eldercare personnel engage with and interpret welfare technologies by ascribing meanings related to perceived convenience - a concept not widely explored in this context. Welfare technologies were often seen as convenient substitutes for physical proximity and relational care, such as "remote surveillance convenience" through cameras and "comforting convenience" via robotic pets. However, convenience, while central to the participants' experiences, should not be understood as inherently "good" or positive but as part of the domestication process, shaped by socio-technical contexts and the political economy of eldercare, which prioritises effectiveness and efficiency. By shedding light on these dynamics, our study examines how the domestication of welfare technology is shaped by and reinforces broader discourses of technological solutionism, raising questions about its long-term impact on care practices.

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Publication Details

Journal
BMC Health Services Research
Published
2024-12-10
DOI
https://doi.org/10.1186/s12913-024-11924-x
Citations
4
Primary Topic
Participatory Visual Research Methods
Type
article
Field-Weighted Citation Impact
4.53

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article

It is a matter of convenience: why welfare technologies have become domesticated in Swedish eldercare

Anna Williamsson, Katrin Skagert, Susanne Frennert
4 citations
BMC Health Services Research
Participatory Visual Research Methods
4.53
article

It is a matter of convenience: why welfare technologies have become domesticated in Swedish eldercare

Anna Williamsson, Katrin Skagert, Susanne Frennert
article en
4 citations

Abstract

This paper contributes to a deeper understanding of the domestication of welfare technology in eldercare. Our study found that eldercare personnel engage with and interpret welfare technologies by ascribing meanings related to perceived convenience - a concept not widely explored in this context. Welfare technologies were often seen as convenient substitutes for physical proximity and relational care, such as "remote surveillance convenience" through cameras and "comforting convenience" via robotic pets. However, convenience, while central to the participants' experiences, should not be understood as inherently "good" or positive but as part of the domestication process, shaped by socio-technical contexts and the political economy of eldercare, which prioritises effectiveness and efficiency. By shedding light on these dynamics, our study examines how the domestication of welfare technology is shaped by and reinforces broader discourses of technological solutionism, raising questions about its long-term impact on care practices.

BMC Health Services ResearchVol. 24(1)
RISE Research Institutes of Sweden (SE), Design Science (United Kingdom) (GB), University of Gothenburg (SE)
Lunds Universitet, Forskningsrådet om Hälsa, Arbetsliv och Välfärd
Openalex Percentile: Top 5%
Participatory Visual Research Methods
4.53
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