Optimization of Document Management in Public Universities: Strategies and Technologies to Improve Administrative Processes

This literary review article aimed to analyze the strategies and technologies implemented to improve document management in the administrative processes of public universities. Through a systematic review of 20 articles published between 2020 and 2024, the most effective practices and areas that required further research are identified. The results showed that the implementation of advanced technologies, such as artificial intelligence, significantly optimized operational efficiency by automating processes and reducing response times in document management. However, challenges persisted related to lack of adequate infrastructure and staff resistance to change. The study concluded that the digitalization of processes not only improved the student experience, but also guaranteed the integrity and confidentiality of academic data. Despite advances in automation and security, the need to continue researching how to customize these technological solutions according to the specific needs of each institution was highlighted. The study provided a comprehensive view on how the combination of advanced technologies, robust security policies and continuous adaptation can lead to more efficient document management in public universities. The future success of these systems will depend on the ability to overcome current barriers.