Evaluating the Impact of Internal Training on the Performance: The Case of Asia Commercial Joint Stock Bank, Vietnam

Internal training is an indispensable strategic tool for enhancing employee performance, particularly in the banking sector. Commercial joint-stock banks, such as Asia Commercial Joint Stock Bank (ACB), continue to increase their annual training budgets with the expectation that this investment will provide a sustainable competitive advantage. The primary objective of this study is to evaluate the impact of internal training programs on the performance of ACB. A survey was conducted with 225 valid questionnaires collected from ACB employees, using a simple random sampling technique. The collected data was analyzed using descriptive statistics to examine the relationship between internal training and operational performance. The research results indicate a strong correlation between investment in internal training, employee performance, and improvements in the bank's operational efficiency. This contributes to the bank's competitive advantage and supports the organization’s sustainable development.