Healthcare Professionals' Responses to Complaints: A Qualitative Interview Study With Patients, Carers and Healthcare Professionals Using the Theoretical Domains Framework and COM‐B Model
Patient and public involvement (PPI) was integral in this research. The NIHR PRU in Behavioural and Social Sciences had a dedicated PPI strategy group consisting of six external representatives from the patient and public community (Newcastle University, 2024). These six PPI members actively participated in shaping the research by reviewing and providing feedback on all questionnaire items before the data collection. They were actively involved in supporting participant recruitment by advertising this study on their PPI platform, The Voice<sup>R,1</sup> and through their online social networks. During the analysis stages of the research, preliminary findings were discussed with the PPI group to support 'sense checking' and interpretation of the results.
Authors
- Paul Chadwick (ORCID: https://orcid.org/0000-0002-7101-5993)
- Vivi Antonopoulou (ORCID: https://orcid.org/0000-0002-1002-4191)
- Falko F. Sniehotta (ORCID: https://orcid.org/0000-0003-1738-4269)
- Angel Chater (ORCID: https://orcid.org/0000-0002-9043-2565)
- Fabiana Lorencatto (ORCID: https://orcid.org/0000-0003-4418-7957)
- Carly Meyer (ORCID: https://orcid.org/0000-0002-2268-3055)
- Alison McKinlay (ORCID: https://orcid.org/0000-0002-3271-3502)
- Paulina Schenk (ORCID: https://orcid.org/0000-0002-5239-1977)
- Ivo Vlaev (ORCID: https://orcid.org/0000-0002-3218-0144)
- Beckie Gibson
Institutions
- University of Bedfordshire (GB)
- Heidelberg University (DE)
- University Hospital Heidelberg (DE)
- University of Warwick (GB)
- University College London (GB)
- Newcastle University (GB)
Publication Details
- Journal
- Health Expectations
- Published
- 2024-12-01
- DOI
- https://doi.org/10.1111/hex.70118
- Citations
- 3
- Primary Topic
- Medical Malpractice and Liability Issues
- Type
- article
- Field-Weighted Citation Impact
- 2.83
Funders
- National Institute for Health and Care Research
- Department of Health and Social Care