Determining User Requirements for a Tailored Web-Based Inventory and Sales Management System in Micro-Small Construction Supply Stores using Design Thinking

This study explores the significant challenges and innovative solutions fueling the digital transformation of inventory and sales management in the retail sale of hardware, paints, and glass in specialized stores industry class. By addressing the unique needs of this industry, this research lays the groundwork for innovative solutions to enhance the growth and competitiveness of micro-small construction supply stores in the Philippines. It employs a mixed-methods approach, combining both qualitative and quantitative data for a comprehensive examination of these issues. Business analysis tools, including Swimlane Diagrams and SWOT analysis, are harnessed alongside Design Thinking methodologies to unveil the specific user needs of construction supply stores. The study results in carefully tailored user requirements set to reshape the industry's technological landscape. Among the distinct user requirements identified are the need for real-time inventory tracking, an intuitive user interface accessible to all employees, efficient tracking of items with varying characteristics, analytics and forecasting.