E-Ligtas in Focus: A PACMAD-Based Usability Evaluation of Emergency Reporting in the Philippines

This study rigorously assesses the usability of E-Ligtas, an emergency reporting application in the Philippines, using the PACMAD model. A mixed-methods approach combining quantitative usability metrics and qualitative user feedback was employed to evaluate effectiveness, efficiency, satisfaction, learnability, memorability, error handling, and cognitive load. Findings indicate that E-Ligtas performs highly across all assessed dimensions, demonstrating its effectiveness in facilitating timely and accurate emergency reporting. The study identifies strengths in usability and provides actionable insights for optimizing the application's interface design and functionality. These findings contribute to enhancing emergency response systems and underscore the importance of user-centric design in technological solutions for public safety.