A Data-Driven Approach to Understanding Online Service Access and Technological Energy Injustice Among Minority Ethnic Communities

In the energy domain, various forms of injustice manifest, spanning distribution, production, access, environmental, economic, social, inter-generational, technological, cultural, and governance realms. This paper delves into the technological injustice regarding online service access by energy suppliers, specifically focusing on its impact on energy poverty among minority ethnic communities. The Ofgem Consumer Impacts of Market Conditions Survey Wave 3 Report highlights significant challenges within the energy market, particularly affecting minority ethnic communities. Despite initiatives to investigate legal services for minority ethnic communities, exploration of online service utilization remains inadequate, creating a significant gap in understanding. This paper proposes a comprehensive examination of online service usage and perceptions within minority ethnic communities to address this research gap.